Safety, Legal Protection & Platform Policies

Clear guidelines, liability terms, privacy practices, and frequently asked questions governing the NaijaFix platform.

Standard Safety & Risk Mitigation Guidelines

1. Independent Verification & Credential Awareness

NaijaFix operates strictly as an independent digital directory connecting service seekers with independent trade professionals. Our administrative team conducts a preliminary review — which may include a phone verification and, where possible, an in-person or reference check — before awarding a "Verified" tag. Users are still encouraged to use their own judgment and ask questions directly before engaging any professional for a job.

2. Financial Milestone & Escrow Advisory

To safeguard against financial exposure or fraudulent transactions, users are strongly advised never to disburse full prepayments or unverified cash advances upfront. All financial terms should be organized across clear, incremental project milestones, with final payment made only after inspection of completed work.

3. Physical Security & On-Site Consultation Protocols

When inviting independent trade professionals to residential or commercial locations for evaluations or repairs, clients should ensure a second person is present where possible. For movable equipment or high-value repair items, handovers should preferably occur in secure, well-lit, public locations.

4. Maintenance of Communication Records

To protect both parties against disputes or miscommunication, service discussions, pricing, timelines, and any changes in scope should be documented and kept, preferably through WhatsApp so there is a written record if a disagreement arises later.

Privacy Policy & Legal Disclaimer

1. Data We Collect

NaijaFix collects information voluntarily submitted during registration or platform use, including trade/business name, service category, location, and WhatsApp contact number. Basic technical data may also be recorded to help us maintain and improve the platform.

2. How We Use Your Data

Contact details and listing information are used strictly to connect clients with independent service providers. NaijaFix does not sell, lease, or transfer user data to third-party marketing companies.

3. Limitation of Liability

NaijaFix, its founder, and any affiliates are not liable for financial losses, property damage, unsatisfactory work, contractual disagreements, or safety incidents arising from engagements made through the platform. Work agreements are strictly between the client and the listed professional.

4. Policy Changes & Listing Rights

NaijaFix may update this Privacy Policy and these Platform Guidelines from time to time. NaijaFix reserves the right to suspend, unlist, or remove any profile or sponsor listing found in violation of our safety guidelines or platform standards.

5. Payments & Fees

Any advertising, sponsorship, or listing fees paid to NaijaFix are non-refundable once a banner has gone live or a listing has been activated. NaijaFix does not currently store or process payments between clients and professionals — those transactions happen directly between the two parties.

Frequently Asked Questions (FAQ)

Q: Does NaijaFix act as a direct employer, contractor, or financial escrow agent?
A: No. NaijaFix is a directory and referral platform. We do not employ artisans, supervise jobs, guarantee workmanship, or hold funds in escrow. All agreements and payments happen directly between the client and the independent professional.
Q: What does a "Verified" badge actually mean?
A: A Verified badge means the professional has been checked by our administrative team through a phone verification and, where possible, an in-person visit or a reference from someone we trust. It is not a formal guarantee or insurance of their work — it reflects the checks we were able to complete at the time of listing.
Q: How do featured banner advertisements and sponsorships work?
A: Sponsored spaces rotate at the top of our Home and Browse Directory pages for a set duration, driving visitors directly to the advertiser's WhatsApp contact.
Q: Can listed professionals update or remove their details?
A: Yes. Registered professionals can request profile updates or full removal from our records at any time by contacting our administrative support desk.
Q: Does NaijaFix charge fees to professionals?
A: Listing on NaijaFix is currently free. As the platform grows, we may introduce a listing or referral fee for professionals — any such fee will always be clearly communicated in advance before it applies to you.
Q: What law governs NaijaFix's operations?
A: These terms are interpreted and enforced in accordance with applicable Nigerian commercial and data privacy laws.
Q: How do I report a bug or give feedback on the platform?
A: Technical issues or suggestions can be sent directly to our support desk via WhatsApp.

Report Suspicious Activity or File a Complaint

Encountered fraudulent behavior, a scam attempt, or a policy violation? Contact our compliance team directly via WhatsApp.

💬 Report Activity on WhatsApp